Village Vet St. Albans

A huge thank you to the Village Vet St Alban's team for their care this past weekend. Thank you for fitting us in on Saturday 22/8/26, we had an appointment with Steve who was very kind and understanding. Also thank you to Mika & Natalie when I also needed to use the out of hours service on Sunday 23/8/26. Their compassion and empathy was very much appreciated. The St Alban's practice is very modern and spacious, with plenty of parking onsite.

We were really impressed that this practice has round the clock care meaning when we found a poorly hedgehog in our garden on a saturday evening, they were able to take it in. We couldn't get hold of any sanctuaries but wanted something as local as possible. We were impressed with the fact they told us to come right over, we were greated by a friendly nurse who took the hedgehog away immediately to the vet. She then gave us some feedback on it's condition which was nice to know. Having never taken wildlife to a vet practice, we didn't know if we would be charged but they did not charge us any fee. It's great to know they are there and willing to do this for our wildlife.

Loki was brought in by his cattery on a Sunday afternoon after suddenly becoming unwell. At the time, we were over 5,000 miles away, so as you can imagine, it was an incredibly worrying situation. From the moment Loki arrived, the team were fantastic. They saw him quickly, kept us regularly informed and took the time to explain what was happening and what they were investigating. Nothing seemed too much trouble. We were particularly impressed by how thorough they were with their investigations. It was incredibly reassuring to know that everything possible was being done to find out what was wrong and that Loki was receiving such attentive and compassionate care. We’re very pleased to say that Loki is now back home and doing really well. All that's left is for his fur to grow back! A huge thank you to everyone at Village Vet who was involved in Loki’s care. When you’re far away from a much-loved pet who is potentially quite sick, knowing they are in such capable and caring hands makes an enormous difference. We are extremely grateful and wouldn’t hesitate to recommend them.

I had to use this practice as an emergency service when my beloved dog was sadly dying. Unfortunately, what followed was one of the most distressing experiences I have ever had dealing with a veterinary practice. After my dog was cremated, the practice lost her ashes. When I raised this with the practice manager, it was dismissed as a “miscommunication.” I was also told that drivers collect ashes and medication without properly logging what has been taken, and that these items can be left in vehicles overnight. I found this deeply upsetting and completely unacceptable given the sensitive and irreplaceable nature of what was being handled. Losing a pet is already heartbreaking. Having to chase a veterinary practice for answers about where your pet’s ashes are only adds unnecessary stress and distress at an already difficult time. Throughout the process I felt the situation was not treated with the seriousness or empathy it deserved. The practice eventually offered a partial refund as a gesture of goodwill, however it took over 12 weeks for that refund to actually be processed. Based on my experience, I would not recommend this practice. I hope they urgently review their procedures for handling pets’ remains and ensure proper tracking and accountability so that no other owner has to go through this experience.

Everyone at Village Vet including vets nurses and reception/admin staff are always so kind, caring, thoughtful, understanding, informative and treat us and our pet dog Harvey with such care and respect. We have always had the best advice and treatment for our dog.

I am extremely dissatisfied with the service I received. The staff showed a complete lack of intelligence, compassion, and care for animals. They attempted to push euthanasia for my pet cat without properly explaining the situation, offering alternative treatment options, or suggesting the best next steps. Instead, I was quoted an extortionate amount of money and told that if I couldn’t afford it, the only option was to put my cat down. There was no sympathy, no concern for my pet’s wellbeing, and no effort to help. The attitude was cold and dismissive, as if my cat’s life had no value. I was even told my cat would die anyway. Thankfully, I took my cat to a private animal care provider elsewhere in Marlow. They were professional, caring, and knowledgeable. They clearly explained the available treatment options, offered a payment plan, and provided much better care. As a result, my cat is now much happier and doing far better. Avoid this place

Always greeted by name..My cats are well known to them and looked after welk

Over the past 33 years we’ve had five dogs, and moved to this vet with our latest rescue. This is, without question, the best veterinary practice we’ve experienced. Booking appointments online is straightforward, and every member of the team is friendly and welcoming, always taking extra care to help our rescue dog feel comfortable, especially on arrival. During the first year we have also needed the emergency service, which was handled quickly and professionally during the night. At each visit we feel heard, and the vet takes time to explain everything clearly without ever making us feel rushed, also taking time to put our pup at ease too. We’re part of the Pet Health for Life plan scheme and feel it offers real value for money. Most importantly, we always feel confident that our dog is in safe hands—and she actually seems happy to visit, which makes the whole experience calm and stress-free. I wouldn’t hesitate to recommend this branch; the team consistently goes above and beyond. Our most recent visit was with Jenny - we were really impressed with her knowledge & understanding, she was friendly & professional too 10/10