Marshalswick Veterinary Surgery

- Owners frequently describe the team as kind, calm and professional, with pets being settled quickly during appointments. - Communication is a recurring strength, especially around anxious first-time owners, surgery drop-off and pick-up, and clear explanations during consultations. - Compassion in difficult moments stands out, particularly during euthanasia, where owners mention being given privacy, time and support from a nurse.

Services

•Companion animal care for cats, dogs and rabbits: reviews mention care for cats, dogs including a husky, and rabbits, suggesting the practice is used by owners of a range of common pets.
•Routine procedures and preventive care: recent examples include a dog spay that owners felt was well supported before and after the operation, along with microchipping.
•Support for ongoing or more complex illness: one owner describes the team continuing to care for a very poorly dog over the course of a year, while rabbit owners mention support over several months for ongoing issues.
•End-of-life care and euthanasia support: several owners mention being given time, privacy and compassionate support during a cat’s final visit, including use of a side room and help from a nurse.
•Short-notice appointments: reviews mention being able to get an appointment at the last minute, as well as finding availability easily and being able to speak to someone on the phone.
•Handling nervous or difficult-to-treat pets: rabbit owners in particular describe the team as patient, polite and understanding with pets that are hard to catch or treat, and one dog owner says their pet was quickly put at ease by a calm vet.
•Veterinary nurse training facility: the practice is identified as a training site for veterinary nurses.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews also include some criticism of limited online price transparency.

People

•Anat (veterinarian): praised for being knowledgeable, attentive and compassionate, and for explaining things clearly while helping both pet and owner feel at ease.
•Nursing support: one owner specifically mentions a nurse providing support during an end-of-life visit.
•Wider team: reviews consistently describe the team as lovely, professional, calm and empathetic, with particular praise for reassurance around surgery, patience with rabbits, and sensitivity during euthanasia and long-term illness care.

Reviews

Google rating: 4.8/5 from 127 reviews. Recent feedback is strongly positive overall, with a small number of complaints about online pricing visibility and one poor experience with a receptionist.

•Owners frequently describe the team as kind, calm and professional, with pets being settled quickly during appointments.
•Communication is a recurring strength, especially around anxious first-time owners, surgery drop-off and pick-up, and clear explanations during consultations.
•Compassion in difficult moments stands out, particularly during euthanasia, where owners mention being given privacy, time and support from a nurse.
•Practical positives include last-minute appointments, helpful phone contact, patient handling of rabbits, and smooth routine care such as spays and microchipping.

Reviews for Marshalswick Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 127 we track in total. Recent reviews may not be representative of overall sentiment.

Lucy Archer-Shuter

1 month ago

Kai L.

We have been going to this vet for a few years. Everyone has always been very friendly and approachable. Unfortunately, there’s a new receptionist and she’s defensive and rude. Don’t feel welcomed at this vet anymore.

Christopher Baldock

2 months ago

Alette Addison

3 months ago

Conker had her spay done 10 days ago. The staff were lovely - clearly experienced with anxious first time dog owners and they spent all the time needed before the spay, when dropping off, picking up and post operation to provide any assurance we needed. I never felt rushed and always listened to. My concerns, however minor, were never dismissed. The operation itself went smoothly and the scar is barely visible already, though we may need to wait a while longer for her hair to grow back 🙂

Jaz006

6 months ago

Great. No problemo. Winnie is all good now. She is also now chipped.

Laura

8 months ago

Lovely staff and easy to find availability and talk to someone at the phone. The vet was fantastic, really calm and kind and my dog was quickly put at ease. Thank you!

Alison Smith-Squire

No prices online and I think that’s a big mistake. According to AI: Based on a 2025 Competition and Markets Authority (CMA) investigation, UK vets will be required to publish price lists for common treatments online to improve transparency, allow for competitive shopping, and address concerns about rising costs. New rules, expected to be implemented throughout 2026, will also require disclosure of ownership and cap prescription fees. But any decent vet should be ahead of the curve and update their website accordingly and be transparent

Sophie

It was heart breaking when my elderly very sick cat had to be put to sleep. The staff were incredible, compassionate, caring and truly empathetic to the situation. They took me and the cat into a side room and the nurse came in to look after us. Their care was second to none. I take my other pet to them and even though I travel quite far to get to this vet practice it is more than worth it for the genuine care and consideration they show to the pets.

James B

9 months ago

Cara Binder

11 months ago

Amazing, got an appointment last min and team are lovely there. Will use again and woulds recommend to anyone thank you.